My husband was in the process of switching his Ontario health card to Alberta health card. We were told by the receptionist oh that’s fine he just has to pay to see the doctor(which was unnecessary as we could have come back once the health card was processed) and we would refund you once you get the new health card. Been waiting for three months and 12 days for a refund. Would I be needing a new family doctor? Definitely yes! The receptionists are also very rude.