Web page link "https://www.wm.com/us/en/support/faqs/products-and-services#check-service-availability" is a dead end. They notify you mostly through email that a pickup will happen. Sometimes the night before but sometimes same day. Imagine getting a email at 5 AM stating that they will pickup at 6 AM. They start pickups at 5 AM. Schedule a pickup and its from 1-5 days out. Driver doesn't call 1 or 2 stops ahead to give notice.
Are you the owner of this business?