Whether you’re looking for a summer shave and just trim around the ears, Top Dog Groomers in North Vancouver is committed to providing your pets with quality service. No matter the size or age of your dog, we can make them feel relaxed as we pamper them. We trim, wash, shampoo and condition fur, and clip and file nails so your pets feel comfortable for months to come. Call us today to make an appointment with for your furry friends.more...See more text
Unfortunately, every other negative review on this site and others are valid. I have been to this place half a dozen times, I confirm that the service can swing from extremely poor to Ok to good (inconsistent). This is due to the fact that there is a high turn-over rate among the unskilled employees hired at low wages here and the the owner being on vacation often (lack of over sight).
You should expect attitude from the disrespectful and arrogant Russian woman (the owner0.
Dishonest and poor communication
- No communication when the cut I requested for my dog needed to be adjusted. The adjustment to the cut was not the groomers fault but I live 10 minutes away and would have appreciated a phone call to discuss before they shaved my dog completely.
- Prices posted on there website (see photo attached) are not honored. They charged $70 for a full groom on my 8 lbs dog when it should have been $55 as posted. They were unwilling to match their posted
This is a fabulous place to take your dog. They are wonderful with the animals.
There are some places my dog takes exception to, but not TopDog. He always
Feels better after a trip to the spa!
Were referred here and going since our dog was a puppy - our dog doesn't love going, but doesn't hate it either. Have tried other places & were disappointed. Elena works in front of the big glass window - once returned for p/up and saw my dog sitting underneath her stool as she worked. AND we were fostering a dog that was very nervous and agitated. She really needed a good groom and I brought her in - she was totally different dog when I picked her up - happy and calm. Elena is a dog whisperer.
They took our large breed at the last minute and for that I was grateful, but the job was patchy and appeared to be a bit rushed. I can't fault them though as I was also in a rush and didm't bring it to their attention at the time. I don't think I would use them again.
