Purchased a couch in this store and scheduled it to be delivered after 2 months. 2 days after the scheduled delivery date, customer service called saying the couch will not be ready for another month!! And when I said that I will cancel they are asking for a 10% admin fee! Stay away from this store! The customer service I talk to was very rude! Hope the owner will see this. Get your furniture somewhere else!
Ordered a bed through this establishment for my daughter. It was delivered damaged and missing pieces. Twice they have attempted to delivery the missing pieces and brought the wrong ones and both times I have had to contact them instead them contacting me with a new delivery time and me having to ask when they are going to delivery the right pieces. They also do not send you new ones if damaged they fix the current ones which is ridiculous considering they should be in new condition upon arriva
Very friendly staff! Highly recommend Ashley furniture to people looking for nice furniture and a pleasant experience. Even though I cancelled order I will come back in the future.
The salesman seamed knowledgeable of the reclining sofa I was looking at, he listened and let us take our time to pick out the sofa that suited our needs the best.
Have purchased many items from this store over the years. Great sales people and customer service every time. Deliveries were as promised and the delivery guys were polite and efficient. Have recommended Ashley st James to many friends. Many of who have purchases
