To many people, just the thought of having to have an item serviced is an unpleasant one. Besides the fact that your item is not working, the fear of being taken advantage of by unscrupulous businesses is not uncommon.
Go somewhere else and find a place that does free diagnostics!!! I brought my MacBook Air in as it got water damage, they charged me over $100 dollars only to tell me they couldn’t fix it. I could’ve gone to apple instead or to a different shop that does FREE diagnostics. I would not have minded paying but they did absolutely no work to my laptop...instead they made it seem like they were going to be able to fix it when they knew they couldn’t just to take my money.
Great support, lots of information given prior to purchase to make sure you get the right hardware for the job, have been there to purchase 4 or 5 computers over the last 7 years roughly, never disappointed with the products they carry.