As Canada’s leading integrated freight, parcel and logistics solutions provider, we have built one of Canada’s most extensive transportation and logistics networks and supporting infrastructure. The advantages of this size and scale benefit our customers, with more facilities in more regional centres than any other freight and parcel solutions provider in Canada. Nationally, provincially and regionally, our customers can count on best-in-class service and support from Purolator, wherever they are. We deliver services and solutions critical to Canada’s busiest urban centres. We deliver promises. The promises our customers make to their customers. From timely, dependable package delivery to integrated distribution solutions, we are well-equipped with the size, experience and expertise to meet the sophisticated, high-volume demands of our customers and deliver their promises.
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These people are the very worst delivery company ever! I have trouble every time that they are involved with a delivery. They always say that delivery was attempted and that they contacted me, I see no evidence of that. If Amazon would tell me in advance that Purolator would be the carrier I would not but the item. On top of that, their customer service is the worst!
Showed up at their office 2 min before closing to see if I could pick up the delivery I’d missed earlier that day. The card said it would be avail. the following day but I thought I’d try. The guy was great about it but said the driver wasn’t back yet but was expected any time now and that if I wanted to wait in my car he’d bring it out to me when the driver came in. Sure enough, 5 min later the truck arrived and 10 min after that the parcel was brought out to my car. Excellent service !
Late again out of bracebridge said my package ended up on the wrong truck this is the sixth time over the last two years terrible service I will not be using there service again waste of 16 bucks
My package was sent back because the driver could not read my address, no follow up or phone call to make alternative arrangements. The company sending me my package tried again at no extra cost to me and again the driver couldn't find my address thankfully I was on top of it and kept phoning around to make sure my package would get delivered I chose to pick it up since clearly reading address is too much to ask
Hello Kat ,
I’m very sorry to hear that you had a negative experience with our service. I apologize for any inconvenience that may have ensued.
I’d like to follow up on these two incidents with the local management team. You can send both tracking numbers to customer.care(at)purolator.com.
Don’t hesitate to contact us directly if you have any questions or concerns, in the future.
Thank you,
By KrisB118
February 5, 2015
Poor service from...
Poor service from bracebridge location. Parcel 4 days late because it been snowing? It's canada in the winter of course it's snowing. Pay for speeding shipping an get nothing in return. Either get qualified drivers or notify the client so they can make alternate arrangements for pick up!!!!! This kind of service costs small business alot of money in delays. ....
