Green Taxi offers reliable and safe taxi services in London. Set up an account to earn points on your next trip. Download the app and save up to 20% off. Tap, track and ride on android and ios devices.Commute a lot? Going to the airport? Green Taxi offers exclusive school drop-offs and pickups! Lowest out of town rates. Guaranteed! 24 hours a day and 7 days a week. Call or text us at 519-777-8888 to book your next trip.more...See more text
Booked several days in advance. Secured a fare rate which was not honoured at time of service causing significant financial hardship. Waited almost hour and half after agreed upon pick up time causing distress. Several calls ignored.
Sorry for the delayed response. We were having troubles gaining access to our account.
We appreciate the feedback and we're extremely sorry for falling short. Please fill out a ticket at http://www.myGREEN.taxi/complaints/ so we can make it up to you. Thanks again for taking the time to provide us this feedback!
By jdbu1413
September 28, 2018
Ive been waiting 3 days now to hear back from them about my phone that I left in one of their cabs, 100/100 use literally any other service
Sorry for the delayed response. We were having troubles gaining access to our account.
We appreciate the feedback and we're extremely sorry for falling short. Please fill out a ticket at http://www.myGREEN.taxi/complaints/ so we can make it up to you. Thanks again for taking the time to provide us this feedback!
They had a 10 hour notice to send a taxi and did nothing. They did not even call to say they could not provide one. They did not respond to my complaint on their web site. this was in no way a reliable service and I encourage people to avoid using Green Taxi.
We're sorry to hear about your disappointing experience. We're just seeing this review here for the first time. I'll lookup your complaint now.
Thanks,
Huruy
Reserved a taxi online to pick me up at 3:30 pm 2 hours in advance. The taxi service didn't bother dispatching a driver to me until 3:40 pm, and claimed in the message informing me that it would take them 22 minutes to get to me! Put in a complaint ticket soon as I got home (3 days ago) - it's still "being processed". Terrible service in both regards.
We're sorry to hear about your disappointing experience. We're just seeing this review here for the first time. I'll lookup your complaint now.
Thanks,
Huruy
Driver allowed my ancient golden retreaver to ride in his cab, even though I had forgotten to mention it to the dispatcher. He was most kind and compassionate.
