Just driving by when Randy noticed that we were missing two shingles and that the wood underneath was exposed. He then pointed it out to us and sure enough, we were. He offered to replace the two missing shingles and it was super cheap. The whole situation was really random but amazing.
The roof wasnt in horrible shape. Just missing two shingles from the last windstorm. We werent scammed into replacing the whole thing. He called exactly what it needed and fixed just that.
The team came and redid our entire roof in a couple days (we rent so they mostly spoke with our landlord). A few days later the wind blew off a bunch of shingles so the landlord called them about it. A few days later they came unannounced to us and nailed a tarp over a patch of plywood that was showing and took the shingles that we had collected from the driveway and backyard. That was a couple weeks ago now and they havent been back or answered any calls.