Anthony's Espresso is a family owned company with roots from bella Italia. Operating since early 2000, we've built ourselves on a strong foundation of quality products and services and consider us the experts in espresso. REPAIR · SALES · ESPRESSO BEANS · ACCESSORIES We carry & service a variety of the leading manufacturers in automatic and manual espresso machines for home and commercial use. Some brand names include Philips-Saeco, Gaggia, Jura, and Delonghi & Breville. Semi-Professional brands include Expobar, Bezzera, Rancilio. Commercial machines include Nuova Simonelli, Espressa, Gaggia, Iberital, and Philips-Saeco.more...See more text
These people should not be trusted. They add parts and items to the invoices to justify higher repair costs but do not actually replace parts. I saw them change an invoice in front of my own eyes, it happened to me. Avoid servicing your machines here, or at the very least, get a formal written quote before giving them the go-ahead. Shame on Anthony's for taking advantage of their clients!
Hi Joseph, sorry you feel this way. It seems odd we would have added parts to an invoice without having replaced them. Maybe there was a misunderstanding. In almost 20 years of service, that has and never will be a business practice for us. Our techs keep (when physically possible) parts with the unit so our customer can see them. We do require approval on all repairs, whether it be at drop off, over the phone, or written in an email.
By DanielaC222734
July 21, 2016
Love my bellacaff espresso from Anthony's Espresso Equipment. My Saeco works great again!
Thank you Daniela for your 5 star rating and review!
By MariaG
July 12, 2016
RUDE!!!!!!!!!!!!!!!!!!!!
It was the worst experience ever. I brought my espresso machine in for service and a young man kept me waiting at the service desk for 2 hrs. I kept on asking for help but the man said rudely you need to wait! Then a woman saw me waiting and didn't even help me, she was talking to the young man about me in Italian not knowing that I understood her. Who talks rude about there customers and makes them wait 2 hrs. NEVER AGAIN WILL I GO THERE! People told me not to go there and I should of listened!
Hi Maria, I'm sorry your experience and review is unpleasant. Our service department works on a drop off basis, so I'm unsure of why you would of had to wait. Was your machine warrantied and being worked on? Although we do experience at times a high volume of customers, its very rare to have someone unserviced for two hours. Also, did you get any of the employee names? We do discuss reviews internally however the female employees at Toronto arent italian speaking so I'm unsure how to approach this situation. Feel free to contact us and speak to Steve, the manager. He can discuss this matter with you and resolve over an espresso! Thank you for your time.
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