ORDERED A RAM MOUNT FOR MY BOAT THAT WAS IN STOCK ON THEIR WEBSITE. IT TOOK 2 MONTHS TO RECEIVE AND PART OF THE MOUNT WAS NOT SENT. E-MAIL THEM THREE TIMES BEFORE I GOT A REPLY. TOLD THEM PART OF THE MOUNT WAS MISSING. THEY TOLD ME IT WAS BACK-ORDERED, 6 WEEKS LATED I CONTACTED THEM AGAIN AND THEY TOLD ME IT JUST CAME IN AND THAT THEY WOULD SHIP IT TO ME. ANOTHER PIECE OF MY ORDER WAS SUBSTITUTED FOR A CHEAPER PART . I WAS BILLED ON THE ORDER DATE BUT IT TOOK 12 WEEKS TO GET THE WHOLE ORDER.