I had a stylist who did not know what he was doing. I came in wanting a short trim to mostly cut off the split ends and just clean it up. In the end he ended up cutting off 10 inches! I am left with a bob that will take years to grow back. I beleive he made a mistake and kept on hacking at it until it got shorter and shorter. Becuase of this my hair looks horrible...his name was Kevin and I reccomend to stay away!