Doctor Dan is a professional computer repair, and IT Support Company servicing Hamilton, Burlington, and the surrounding area. We offer full service tech support including virus removal, PC and MAC repair & upgrades, Screen repair and replacement, new computer setups & configurations.
Found Dr. Dan online and was very happy with his service. Brought my macbook in after I had a couple of others try to fix it and wasn't sure it could be saved. He worked his magic. I would easily recommend him to others and would us him again if needed.
Dan has been servicing our PC and MAC computers for years, he's always accurate and timely in both diagnostic and repairs. He's personable and explains all issues in easy to understand terms so we know exactly whats wrong and what needs to be repaired.
If you have a Mac this is not the place to go. I'm not sure about PCs, but I can tell you he had my Mac for 10 days while I was on vacation. When I didn't hear anything, I assumed our plan for pick-up on return was a go. Not so. Dr. Dan said the machine needed a new power supply (on order have to wait a week) and there was extensive heat damage. Long story short, I took my Mac to a reputable dealer and had in back in working order in under two hours. The power supply was just fine, and there was no indication of heat damage.
Gordon, this review is far from the truth, and I feel it is necessary to respond with the reality of what occurred for the benefit of my potential customers. Our communication started via email. You contacted me and stated that your computer's graphics card had over heated and there was heat damage. When I asked how you had come to that conclusion you said another technician had diagnosed the unit. I then requested to have the unit checked in for diagnostic. You refused the diagnostic and told me to order the necessary parts to replace a failed graphics card. Though in all cases I prefer to diagnose the machine myself prior to performing any services, I made an exception for you due to the sense of urgency you had projected. You said you would take the unit away and then drop it off upon returning from your vacation.
You indeed brought the unit in, and we performed the requested graphics card replacement according to your request. The graphics card replacement was not however the resolution to the problem, and because the diagnostic was denied we then attempted to contact you several times. We found you to be unreachable via call or email for the duration of your vacation trip. Upon returning, you began shouting at me and demanding a fixed computer, I attempted to explain why the issues were not resolved, and that I had performed all your requests. I indeed wish I had stuck to my policies on this matter instead of making an exception, thank you however for the opportunity to address my first and only poor review.
By ufc999
January 26, 2013
Dr. Dan the computer specialist
A few weeks ago my daughter's laptop stopped working so I took it to where I purchased and they said they could send it out at a cost of around 400 to 500 dollars. So I called around to a few other places and got no where . Then I found Dr. Dan's web page and he and not only fixed my laptop but there was no charge. Where else can you get service like that . Thanks again to Dr Dan
I totally lucked out when i found Dan's Ad. He was an absolute breath of fresh air. Kind, honest and he brought my laptop back from the dead in a timely manner and affordable to boot! Its like it brand new, faster and runs perfectly...
I highly recommend Dan's services to anyone looking for computer repair. You will not be disappointed. I will be telling everyone about the incredible service i received from Dan and will recommend him to everyone i know.
Thanks Dan! It's been an absolute pleasure :)
