My first review was to get a free can of window cleaner ( probably like most of the reviews) But the truth is that it took 3 times before my window tints were done right. I asked if they were going to compensate me for all my wasted time and money spent on gas. She said she would call when she found out. I never received a phone call. Very poor customer satisfaction.
I have made 3 purchases in the last few weeks. I purchased a specialty piece of glass and was very satisfied. The piece of plexi I bought I wasn't as happy with. It seemed to scratch easily and even smudge from trying to clean it.
My windshield was installed very quickly and I haven' left the shop yet so at this point am not able to comment further.
What I found very pleasing was the manner in which they honoured their warranty on a pane of glass I had installed years ago. They were polite, efficient, and clean.
Though the manager sounds gruff on the phone, he was very professional and was focused on making it right for me, though obviously they lost money on my window.
Never again will I visit this location. It took 4 visits to have windshield replaced, it would have been 5 as they had not set my third rear light in place (water was pouring in the back) - I had my husband repair this as I had no trust in the service techs. Front staff are courteous, service guys are very rude. Prices are very expensive - my mechanic confirmed this. Felt like they kept trying to 'snow' me with every conversation. Very unprofessional business.
Hi Liz. I am sorry for your poor experience. We do try our best to have all our customer have a great experiences. I am sorry you fell through the crack. Please send me an email with your Invoice #. I would like to make it right for you.|
