I brought my vehicle in a few months ago. Then again a few weeks ago. The first time they wanted 600 to replace my tone ring and said my back bearings needed to be done. Then my steering went. They wanted 1500 to replace the steering column. I was going to trade it in and they low balled me and then tried to sell me a vehicle that is listed at 6000 cheaper at other dealerships. The owner of this dealwrship.is unprofessional. He contacted me from his personal facebook. He also called my husband yelling and and he said mean things about me. I took my car for a second opinion and paid less than half to have the steering fixed because the column did not need replacing and neither did my tone ring or bearings.
Hello, Thanks for the feedback. We are genuinely sorry that we were unable to satisfy your concerns. We pride ourselves on an exceptional experience for our customers as is demonstrated by our regional best Google Places score of 4.9 stars. As mentioned in all of our previous conversations, we would be happy to help with this repair and be your advocate with Ford, but unfortunately your vehicle is out of any warrantable period. I have contacted you directly, but haven't heard back so would be happy to discuss further if you like and can be reached at 519-576-7000 ext 237 or aojamae@kitchenerford.com
