Pazzo Taverna & Pizzeria

Extremely rude waitstaff. We asked to have our pizza re-cut ( an elderly companion'srequest). Rolling of the eyes from the server, insistence that it was already cut. When we politely and respectfully asked again, lo and behold, we were told to leave the restaurant. Myself and my 88 year old newly widowed mother were mortified. (Her first time out since her bereavement). I was appalled and horrified. Wrote twice to the management and no response. Would never set foot in this place again.

Great Pizza

We visited we a friend who lives in town and is regular. He did make reservations for 7:45 so we would miss the evening theater crowd. Great pick your toppings thin crust pizza (there is a checklist on the table for each pizza), about medium sized .A decent size bowl of spaghetti and meat balls. My wife loved her linguine. Unlike some of the posts below, we found the staff to pleasant and the service to great.

Cold food and rude staff.

I was in Stratford this week, visiting my Mom, we went up town to finish off some Christmas shopping and stopped into Pazzos for lunch. At first I was impressed, it appeared quaint but because it was in a basement it was cold and a little dark inside. We stood waiting to be seated for quite some time, while some of the staff just stood behind the bar, I don't know if they just didn't see us or what. My Mom who is elderly and frail , was quite tired. They did not seem overly busy there was just a handful of others in the restaurant that I could see. Finally when we were seated, and ordered the food, the staff seemed a little abrupt, and preoccupied. We had to remind them to bring us the coffee we ordered x 3. We ordered some pizza and an appetizer, the appetizer came promptly but then we waited for some time for the pizza, and it was room temperature. My mom was so tired, she just wanted to go home so we took it to go and warmed it up later. For the price you pay you would think the food would be hot, and that the staff would be a little more courteous to a senior. This is the first review I have ever wrote, but after reading the reviews of others, I agree, the food is only fair (when warm) and the customer service is so poor. My mom was so disappointed she wouldn't even consider going into the bakery beside it.

This place was great. My friend and I came into Stratford from London for a day in an awesome city and went out for a Saturday night dinner in the Pizzeria and it turns out we had accidentally chosen the busiest restaurant in town. Looking around I could see why some might view the service as rude, but I think that's just a misinterpretation. What I saw was a staff working their buns off to get everyone to the theatre on time. A demanding job, I would think since everyone is wanting everything at once. Our server was friendly and polite and even though she didn't have much time to stop and chat, made a point of giving a bit of a smile when she walked by. The food was delicious. We were seated in the section by the kitchen. There were no windows and it was fairly hot and loud but I guess that's to be expected from a very full basement restaurant. Overall I enjoyed my time and would go back but if I were to properly enjoy it I would slip in for an afternoon snack and beat the theatre crowd I think.

Too bad your staff is so very rude !!!

I wish I had headed the advice of the previous review. So so so rude. From the moment we walked in we felt we were an inconvenience. I had grown up in Stratford, and even went to high school with Greg at Central so took it for granted it would be great. We arrived at approx. 4:30 pm trying to beat the rush knowing it was a busy time for them. The restaurant was pretty much empty when we got there. They asked us if we had a reservation we said no and got a huge sigh, but because the restaurant was empty they figured it wouldn't be a problem. Throughout our meal we were approached three times and asked if they could box up the remainder of our meal for us ... we still were chewing and most of the food was still on our plates the first time they asked. We finally asked the server to stop offering to box up our food. The table we were seated at was too small for our party size, and we were not permitted to join another table to hold all our food we had ordered. We finally boxed up our food half way through our meal and left. We were so upset. When we left it was only 5:15 pm and the restaurant was only a third full. Greg ...You could have the potential to have an amazing thing going there if you kept your customer service a priority. For tourists visiting, if you are thinking of a quick bite before the theatre ... don't. The service ruined the atmosphere. You can get a really nice thin crust gourmet pizza more delicious, half the price with more toppings out the other end of Huron st. at Pino's and their customer service is pretty good.